Effective Date: 18-10-2022
Last Updated: 18-10-2025

Welcome to Rado Labs Ltd. By accessing or using our website, mobile app, or services, you agree to comply with these Terms of Service. Please read them carefully before proceeding.

1. Acceptance of Terms

By booking or availing any diagnostic or health service through Rado Labs Ltd, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, please refrain from using our services.

2. Services Offered

Rado Labs Ltd provides diagnostic testing, preventive health check-ups, and related healthcare services. We reserve the right to modify, suspend, or discontinue any part of the service at any time without prior notice.

3. User Responsibilities

You agree to:

Provide accurate, complete, and truthful information during registration and booking.

Not misuse, resell, or misrepresent our services for unlawful purposes.

Treat our staff and representatives respectfully and professionally during sample collection or visits.

4. Payments and Pricing

All prices are displayed in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Payments must be completed at the time of booking. Rado Labs Ltd reserves the right to modify prices without prior notice.

For refund-related details, please refer to our Refund Policy.

5. Reports and Confidentiality

All test reports are delivered via secure digital channels or as otherwise agreed. Reports are confidential and shared only with the patient or authorized representatives. We do not disclose results to third parties without consent unless required by law.

6. Limitation of Liability

Rado Labs Ltd and its affiliates shall not be held responsible for:

Delays caused by technical, logistical, or third-party issues.

Incorrect results arising from factors beyond our control (such as improper sample collection).

Any indirect, incidental, or consequential damages arising from service usage.

Our liability, in any case, shall not exceed the amount paid for the specific service.

7. Intellectual Property

All content, including logos, text, graphics, and software, are the property of Rado Labs Ltd. Unauthorized copying, modification, or distribution is strictly prohibited.

8. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Any disputes shall fall under the exclusive jurisdiction of the courts in Chennai, India.

9. Modifications to Terms

Rado Labs Ltd reserves the right to revise or update these Terms at any time. Continued use of our services after any change signifies your acceptance of the revised Terms.

10. Contact Us

For queries or clarifications regarding these Terms, reach out to:
Rado Labs Ltd
Email: support@radolabs.in
Website: https://www.radolabs.in