Effective Date: 18-10-2022
Last Updated: 18-10-2025

At Rado Labs Ltd, we value and respect your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website, mobile applications, and diagnostic services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, gender, date of birth, and address.

Medical Information: Test history, prescriptions, and diagnostic data necessary for providing services.

Payment Information: Billing details, transaction IDs, and payment method (handled securely through trusted payment gateways).

Technical Data: IP address, browser type, operating system, and activity on our website for analytics and security purposes.

2. How We Use Your Information

Your data is used for the following purposes:

To process test bookings and deliver reports.

To provide customer support and respond to inquiries.

To improve our website, products, and services.

To send service-related updates, offers, and health insights (you may opt out anytime).

To comply with applicable legal and regulatory obligations.

3. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share information with:

Accredited partner labs for test processing and reporting.

Payment gateways and financial institutions for secure transactions.

Legal authorities, if required by law or to prevent fraud and abuse.

All data sharing is done under strict confidentiality and data protection agreements.

4. Data Storage and Security

We employ industry-standard encryption, firewalls, and secure servers to protect your data. While we take all reasonable measures, no system can guarantee absolute security. Users are responsible for keeping their account credentials private.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience, analyze usage patterns, and improve performance. You can disable cookies in your browser settings, but some features may not function properly.

6. Your Rights

You have the right to:

Access and review the information we hold about you.

Request correction or deletion of inaccurate or outdated data.

Withdraw consent for non-essential communications.

To exercise your rights, contact us at support@radolabs.in.

7. Data Retention

We retain personal and medical data only as long as required for service fulfillment, legal compliance, and internal analytics. Once the purpose is fulfilled, data is securely deleted.

8. Changes to This Policy

Rado Labs Ltd reserves the right to update this Privacy Policy from time to time. Updates will be reflected with a revised “Last Updated” date. Continued use of our services after any change implies acceptance of the updated terms.

9. Contact Information

If you have questions or concerns about this Privacy Policy, contact:
Rado Labs Ltd
Email: support@radolabs.in
Website: https://www.radolabs.in